Appalachian State is moving to Voice over IP, a new phone service which will bring enhanced features and greater cost savings. AT&T has announced that it will be discontinuing our current phone platform by 2020, leaving AppState with the decision of where to go next. Partnering with North Carolina State University, AppState has chosen to implement an on premise Voice over IP solution based on Cisco Systems Unified Communications product offerings. The Unified Communications suite will allow us to converge voice, video, and messaging protocols into a single network centric application, accessible from virtually any device, anywhere you have Internet connectivity. Our partnership with NCSU will also allow AppState to realize additional savings on license costs, minimize our technological learning curve, and speed up our time to implementation.

VoIP will be implemented in parallel with a Network upgrade. The VoIP solution requires the network upgrade to maximize the efficiency of implementation and to provide power to each of the phones. We have done our best to minimize the impact of these two projects, but in the end scheduling and coordination around departmental workloads will be key.   ITS will work with departments over the coming months to ensure a smooth migration.

Frequently Asked Questions

Find out how to check your voicemail, transfer a call, forward calls, and more.

Schedule of migration

Next buildings to be upgraded:

  • John E. Thomas (JET)
  • Wey Hall
  • Harper Hall
  • Reich College of Education Building
  • Human Resources

Completed buildings:

  • Peacock Hall
  • Anne Belk Classroom Building
  • Walker Hall
  • Beasley Broadcast Complex
  • Business Services Building (State Farm)